Customer Service

Delivery and execution of the agreement

After placing an order, the Customer will automatically receive an email from Ducksday confirming the order. As soon as the order is processed by Ducksday, the Customer will receive an email with the track-and-trace code of the shipment. If for any reason the order cannot be processed, the Customer will be notified via email. The order can then be cancelled or changed by mutual agreement. If cancelled, Ducksday will promptly reimburse the concerned amount paid by the Customer.

Goods ordered through this webshop are delivered in Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Cyprus.

Shipping to other countries can be requested via e-mail to service@ducksday.com.

Do I pay shipping costs?

We ship your order free of charge from a purchase amount of €35 to an address in Belgium, the Netherlands or Luxembourg. If you place an order for an amount lower than €35, the following shipping costs apply (the amounts below include VAT):

Country
BeNeLux
DE
Other countries from list above

Shipping fee
5,00 €
10,00 €
15,00 €

Free shipping from
35,00 €
50,00 €
75,00 €

The shipping costs will be added automatically when placing the order if the amount of "free transport" is not reached.

Unless otherwise agreed or expressly stipulated, the goods will be delivered to the Customer's indicated delivery address within 30 days of receipt of the order.

Any visible damage and/or quality defect in a good or other delivery failure must be reported by the Customer to Ducksday immediately via the email address indicated above.

The risk of loss or damage shall pass to the Customer as soon as he (or a third party other than the carrier and designated by him) has acquired physical possession of the goods. However, the risk is already transferred to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by Ducksday.